The amazon kindle is a series of e-reading devices developed & marketed by Amazon itself. Amazon kindle is a product that provides you to access more than 1000 books at one click. Like any other electronics, device kindle is also an electronics device. It may stop performing the way it supports to function due to various reasons. Device freezes up while in use is the most common reason. We are experts who are expertise in kindle support like Frozen Kindle Fire, call us at 1-866-947-8499 it's toll-free